SHIPPING & HANDLING
At Veneto Luce, we are committed to providing excellent service and a unique and memorable delivery experience.
DELIVERY LEAD TIMES:
To meet your delivery requirements in the best way possible, we use a variety of professional carriers who deliver anywhere withinthe U.S. Your location and order size will impact the speed we can get your order to you.
Provided all items are in stock, delivery lead times are as follows:
- California within 1-5 working days.
- Outside California between 7 and 10 working days.
For urgent delivery inquiries or special requests, please contact our customer service team at +1 (310) 880-8047
TRACKING YOUR ORDER:
Our policy is to keep you informed. When your order is despatched, we will contact you by email and/or SMS with the relevant tracking information so you can keep a close eye on your delivery.
Deliveries for non-bulky and non-fragile goods are to your front door only. For bulky or fragile goods we believe your purchase de-serves a special degree of handling and care. To ensure this we use professional furniture removal lists who call to confirm a time for delivery and take extra care throughout the entire process. Your items will be hand unloaded and carefully placed in your home or office by two professionals. This service does not include unpacking or rubbish removal.
PICKING UP YOUR ORDER:
Yes. Any order can be collected from our showroom studio and, of course, at no charge.
Orders consisting of non-bulky goods can be transferred to one of our showrooms for pickup, also at no charge. Please note: we do not carry stock in all of our showrooms. If you would like to pick up items from a Veneto Luce showroom, this will need to be pre-arranged so the goods can be transferred from our warehouse.
SIGNATURE ON DELIVERY:
All shipments contain valuable goods. Because of this, our carriers are contracted to produce a proof of delivery. If you are comfortable with having your order left without the carrier obtaining a signature, please indicate this by informing one of our customer service representatives at +1 (310) 880-8047. We are unable to accept any responsibility for your order once delivered if you select this option.
Unless otherwise stated, Veneto Luce products do not come pre-assembled. All our products include simple step-by-step instructions on how to assemble. Please call our customer service line at +1 (310) 880-8047, if you require information regarding specific item assembly.
All shipping costs are inclusive of insurance.
Please email us at email@example.com to get a quote.